joyi77 Privacy Policy

joyi77 is a trusted online entertainment platform for users in Bangladesh. When you use our website, create an account, or use any of our services, you are considered to have accepted the terms of this privacy policy. We use SSL encryption and modern cybersecurity technology to keep your information secure. You are encouraged to read this policy carefully.

1 What Information We Collect

joyi77 collects various types of information to run its services properly. This information is divided into two main categories:

1.1 Personally Identifiable Information

• Full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Residential address
• Financial information — such as bKash, Nagad, Rocket, or Upay account details (for transaction verification only)

1.2 Automatically Collected Technical Information

• IP address and device identifier
• Browser type and operating system information
• User session data and cookie information
• Logs of which pages were viewed and for how long
• Referral source information

2 Purpose of Data Collection

joyi77 never collects unnecessary information. The information we collect is used only for the following purposes:

• For account registration, verification, and maintenance
• For safely processing deposit and withdrawal transactions
• For managing gaming history, bonuses, and rewards
• For providing 24/7 live chat support
• For fraud prevention and ensuring account security
• For meeting legal and regulatory obligations (including KYC)
• For testing and improving platform performance
• For personalising the user experience

3 Data Storage and Security Measures

joyi77 uses internationally recognised security technology to keep your personal information safe. The key elements of our security framework are described below:

3.1 Encryption Technology

SSL/TLS encryption is active on all connections to the website. This means all data exchanged between your browser and our servers is encrypted, so no third party can read or steal it.

3.2 Access Control

Only authorised staff can view user information, and only on a need-to-know basis. Every instance of data access is logged and regularly audited.

3.3 Data Retention Period

Data is retained for the entire period an account remains active. Even after an account is closed, certain data may be kept for a defined period as required by law. Once no longer needed, data is securely deleted.

4 Sharing Data with Third Parties

joyi77 never sells your personal information. However, limited information may be shared with certain trusted partners to operate our services properly.

4.1 Approved Third Parties

• Payment processors — such as bKash, Nagad, Rocket, and Upay — for the sole purpose of completing transactions
• Identity verification (KYC) service providers
• Technology and cloud hosting providers who are bound by data protection agreements
• Legal authorities — if required by law

4.2 Third-Party Obligations

Everyone we share data with has signed a confidentiality agreement and is required to comply with data protection standards. joyi77 monitors how its partners use the data shared with them.

5 Cookie Policy

joyi77 uses cookies to improve the user experience on the website. A cookie is a small data file stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: Help remember your preferences and settings
• Analytical Cookies: Used to understand which parts of the website are used most

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some features of the website to not work properly.

6 User Rights

As a user of joyi77, you have the following rights over your own information:

• Right to Access: You can find out what information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances you can request that your information be deleted
• Right to Restrict Processing: You can ask us not to use your information for certain purposes
• Right to Data Portability: You can request a download of your information
• Right to Object: In certain cases you can object to the processing of your information

To exercise any of the above rights, please contact our support team. We are committed to responding to your request within 30 business days.

7 Protection of Minors' Information

joyi77 is for persons aged 21 and above only. We do not knowingly collect or store information about any minor. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information is held by us, please contact us.

8 International Data Transfers

joyi77's servers and technical infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country or organisation. All international transfers comply with the necessary agreements and security protocols.

9 Policy Changes and Updates

joyi77 reserves the right to update this privacy policy as needed. We will notify users before any significant changes are made. Continued use of the website after a change is made will be considered acceptance of the updated policy.

You can check the "Last Updated" date at the top of this page to see when the policy was most recently changed. If you request a copy of an older version, we will provide one.

10 Data Breach Response Plan

In the event of a data breach, joyi77 will take the following steps:

• An internal investigation will begin as soon as the incident is identified
• Affected users will be notified as quickly as possible
• Immediate technical measures will be taken to minimise harm
• Systems will be improved to prevent the same type of incident in the future
• Relevant authorities will be informed where applicable

11 Relationship with Other Policies

This privacy policy complements joyi77's other policies. To understand the full legal framework, please also read the following documents:

• Terms and Conditions — General terms for using our services
• Responsible Gaming — Guidelines for safe gaming
• FAQ — Answers to common questions